Moving from Wise-Pay to Cloud Depot RPS: The Seamless Switch

The July 1st Deadline: Why the Clock is Ticking 

If you aren't using the ConnectWise suite, you have likely received the notice: Wise-Pay is discontinuing support for customers not using ConnectWise, effective 1st July.

For many MSPs using Autotask or other PSA tools, this feels like an ultimatum. Being forced to change your entire ecosystem just to keep your payment processor isn't just inconvenient, it is a disruption to your business model. At Cloud Depot, we believe in platform freedom. We don’t care which PSA you use; we believe you deserve a premium, automated payment experience regardless of your software stack.

 The "Token Trap" 

In the world of PCI compliance, you don't actually store credit card numbers; you store tokens. These tokens are unique to the provider that generated them. Traditionally, moving from one platform to another meant losing those tokens, forcing you to ask every single customer to log in and re-enter their payment details.

We know that "The Ask" is where churn happens. It is a point of friction that can lead to delayed payments or, worse, a lost client.

 Our Solution: Automated Token Migration 

At Cloud Depot, we believe your data should work for you, not trap you. That is why we have partnered with Worldpay for Platforms to offer a fully managed, automated migration path for your existing Wise-Pay tokens.

Instead of a manual nightmare, we facilitate a secure, server-to-server transfer. Here is how we make the magic happen:

• Zero Customer Impact: Your clients won't even know a change has occurred. Their recurring payments continue to process using the card details they have already authorised.
• Worldpay for Platforms Integration: By leveraging Worldpay’s robust infrastructure, we can securely ingest token data from your previous processor.
• PCI-Compliant Handling: Security is our priority. The migration follows strict PCI-DSS protocols, ensuring that sensitive data is never exposed and is moved through encrypted, authenticated channels.
• Bulk Automation: We don’t move these one by one. WorldPay process handles your entire database in bulk, mapping your existing customer IDs to their new Cloud Depot profiles.

 Don’t Panic, Migrate 

With the 1st July cut-off approaching, the biggest fear is the "manual reset." By starting your migration to Cloud Depot now, you can beat the deadline and move to a platform that actively supports your business—no matter what PSA you run.

Avoid the 1st July Blackout: We are currently fast-tracking Wise-Pay migrations to ensure your billing remains uninterrupted. You won't lose your recurring revenue stream, and your customers won't have to lift a finger.

Roupen

Founder and CEO of Cloud Depot